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Q&A

Contract Length, Moving Out, Moving to another House

  • How can I renew my contract? Is there a fee?
    Once the end of your contract approaches, we will contact you about whether you would like to renew it or not, so please let us know then. There are no fees for the renewal procedure.
  • When I want to move-out, until when and how do I have to notify my move-out? Is there a penalty fee for cancelling the contract?
    In order to move-out, first of all please send your “Moving-out Request Form” from our website. There is no penalty fee, but 30 days of rent and utilities will be charged from the day we received the form, so make sure to send your notice at least 30 days in advance of your move-out date.
  • What should I do if I want to move to a different Borderless House, or to another room in my current house?
    You can apply to any room as long as it is currently available, or becomes available soon.

    To relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The management fee for moving to a different house is 15,000 yen, and 5,000 yen when moving to another room in the same house.

    However, according to our system, in case of a currently available room the rent for the room starts from two weeks after the day the reservation was made. In case of a room becoming available soon, the rent starts from two weeks after the day the room becomes available. This is the case even if the actual move-in day is on a later date. The rent doubles only on the day of relocation for both the house you move out from, and from the house you move into.

    1.When reserving a room that is currently available 
    If you reserve the room on June 1st, the rent will start from June 8th (1 week after June 1st), even if your move-in is on a later date. 

    2.When reserving a room that is scheduled to become available soon 
    If you make a reservation on June 1st for a room becoming available from July 20th, the rent will start from July 27th (1 weeks after July 20th), even if your move-in is on a later date.
    BORDERLESS HOUSE KOREA
    To relocate to a new house or room, please let us know your situation, then our staff will help your relocation. The management fee for moving to a different house is 100,000won , and 50,000won when moving to another room in the same house.
    BORDERLESS HOUSE TAIWAN
    To relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The management fee for moving to a different house is 1,500 NTD, and 1,000 NTD when moving to another room in the same house.