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Thank you for staying with
Borderless House!

We are glad if your experience here at Borderless House was something meaningful. We hope you enjoy the rest of your stay with your housemates.

- From all of Borderless House staff

Please fill out the Moving-out request form and send it.
Our staff will visit your house and do the check-out including receiving the key, refunding the deposit, and checking the room`s facilities for any damage. Please decide your convenient move-out day.
If you are moving out in the middle of a month, the rent and utility will be calculated per day. We will inform you about the total amount. Please pay it until the usual deadline.
Please make sure to read all the instructions before sending the notice.


Our system is currently having an error to send emails to the address provided by hotmail・livemail・outlook.
Please use the email address provided by other companies (Gmail, yahoo, ...etc.), or refer to the link to solve the problem.
If you don't hear from us for more than 2-3days, please contact us via Skype or call. Thank you.

If you have a mobile phone, please write your mobile phone number.
In Tokyo, room inspection is required for your check out (online or at the house).
Available from Monday to Saturday 11:00/14:00/16:30
※On Tuesday, room inspection is available from 14:00/16:30
Kansai(Osaka, Kyoto, Kobe): Self check out without our staff by11AM.

Futon Rental*

You do not need to wash the futon set. Please return the futon in the state it was when you received it. (If it was delivered in a bag, please put it back in the bag.)

How long have you stayed at Borderless House?*


In order to provide our tenants with better services, we would appreciate it if you could fill out the questionnaire.


Reason for Moving Out (Please select up to 3)*

The decision of moving out is due to the concerns about living with others during COVID-19 period?*

If you answered "Yes", kindly let us know what exactly did you feel uneasy about? Please describe it.

Did everyone in the house follow the rules?*

Were you satisfied with the cleanness of the house and the conditions of the house equipment?*

Please let us know about the community of your house: how often do you see your housemates?*

Among our staff members, who gave you the most strong impression? Is there any stories between you and our staff that you can share with us?*

Kindly give our potential tenants who are considering moving into Borderless House some advice
The most impressive thing during your stay. Or have you learned or had any change of your way of thinking after staying at Borderless House? (Must)*

We may upload your comments on our website as reviews. Thank you for your understanding.

BORDERLESS HOUSE provides a platform that for the tenants who are already moved out would still have the opportunities of international exchange and keep connecting the world. We would also like to invite you to join our events and special programs.
Would you like to receive the latest information from BORDERLESS HOUSE?*

Thank you for your cooperation!