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TENANT PAGE

If you have any problem, in Borderless House, please come here.

Inquiry form

Moving-out request form

Friend referral form

SPECIAL PROGRAMS

BORDERLESS MATES
PROGRAM
Travel, Languages, Activities
Special program to share your life with Borderless Mates = people who have experienced living at Borderless House from all over the world.

Over 10,000 Borderless Mates at BORDERLESS HOUSE

10,000+ encounters and values
Share the experiences with 10,000+ people.

The number of new adventures is on your hands
we started this community platform where we gather everyone, Borderless House is more than just a place to live. Make the best of it during your stay and even after you move out.

More Info

FAQ

  • How to renew the contract? How much does it cost for renewing the contract?
    We will notify you when the expired date of your contract is approaching. If you would like to renew the contract, please let us know. There is a 10,000 yen contract renewal fee will be charged.
    BORDERLESS HOUSE KOREA
    We will notify you when the expired date of your contract is approaching. If you would like to renew the contract, please let us know. We don't charge any contract renewal fee.
    BORDERLESS HOUSE TAIWAN
    We will notify you when the expired date of your contract is approaching. If you would like to renew the contract, please let us know.
  • When I want to move out until when and how do I have to notify my move-out? Is there a penalty fee for canceling the contract?
    Please send us an official MOVE-OUT notice through the
    Moving-out request form
    on our website. Your move-out request will be confirmed after we receive your official move-out request form.
    ※Please note, if we receive your official move-out request form less than 30 days, at least 30-day rent and utilities will be charged from the day you send us an official move-out request form, but you can still move out on your expected day.

    Please see the following information of notice day and calculation of the payment
    • If we receive your move-out request form at least 30 days before your move-out day → There's no additional fees will be charged.
    • If we receive your move-out request form less than 30 days before your move-out day → At least 30-day rent and utilities will be charged from the day you send us an official move-out request form.

    *Restoration Fee 5,000 yen~10,000 yen will be deducted from the deposit, depends on the duration of your stay.
    BORDERLESS HOUSE KOREA
    Please send us an official MOVE-OUT notice through the
    Moving-out request form
    on our website. Your move-out request will be confirmed after we receive your official move-out request form.
    ※Please note, if we receive your official move-out request form less than 30 days, at least 30-day rent and utilities will be charged from the day you send us an official move-out request form, but you can still move out on your expected day.
    BORDERLESS HOUSE TAIWAN
    Please send us an official MOVE-OUT notice through the
    Moving-out request form
    on our website. Your move-out request will be confirmed after we receive your official move-out request form.
    ※Please note, if we receive your official move-out request form less than 30 days, at least 30-day rent and utilities will be charged from the day you send us an official move-out request form, but you can still move out on your expected day.
  • What should I do if I want to move to a different Borderless House, or to another room in my current house?
    You can apply to any room as long as it is currently available or becomes available soon.
    To relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The key money for moving to a different house is 15,000 yen, and 5,000 yen when moving to another room in the same house.
    (However, this does not apply when moving to another BORDERLESS HOUSE if the move is across Japan or overseas (Japan: Tokyo, Kansai (Osaka, Hyogo, Kyoto), or overseas (Taiwan, Korea)). A key money of 30,000 yen will be charged in case of moving between regions or countries.)

    Please note, according to our system, in case of a currently available room the rent for the room starts from 1 week after the day the reservation was made. In case of a room becoming available soon, the rent starts from 1 week after the day the room becomes available. This is the case even if the actual move-in day is on a later date. The rent doubles only on the day of relocation for both the house you move out from and from the house you move into.

    1.When reserving a room that is currently available
    If you reserve the room on June 1st, the rent will start from June 8th (1 week after June 1st), even if your move-in is on a later date.

    2.When reserving a room that is scheduled to become available soon
    If you make a reservation on June 1st for a room becoming available from July 20th, the rent will start from July 27th (1 week after July 20th), even if your move-in is on a later date.
    BORDERLESS HOUSE KOREA
    To relocate to a new house or room, please let us know your situation, then our staff will help with your relocation. . The management fee for moving to a different house is 100,000won and 50,000won when moving to another room in the same house.
    BORDERLESS HOUSE TAIWAN
    You can apply any rooms as long as it is currently available or becomes available soon. To relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The management fee for moving to a different house is 1,500 NTD, and moving to another room in the same house will cost 1,000 NTD.
  • I haven't received any reply after I send email few days ago. What should I do?
    If you use hotmail or livemail, there are some cases that you cannot receive emails from us because of the security settings of your email account.
Even if you change your settings to give a permission to receive email from us,
you might still have same issues.
    Therefore, please refer the link below to register our email addresses(info@borderless-house.com and tenant@borderless-house.com) on your contact lists.
    Please refer the link below to register our email addresses on your contact lists.
    BORDERLESS HOUSE KOREA
    If you use hotmail or livemail, there are some cases that you cannot receive emails from us because of the security settings of your email account.
Even if you change your settings to give a permission to receive email from us,
you might still have same issues.
    Therefore, please refer the link below to register our email addresses(info@borderless-house.kr and tenant@borderless-house.kr) on your contact lists.
    Please refer the link below to register our email addresses on your contact lists.
    BORDERLESS HOUSE TAIWAN
    If you use hotmail or livemail, there are some cases that you cannot receive emails from us because of the security settings of your email account.
Even if you change your settings to give a permission to receive email from us,
you might still have same issues.
    Therefore, please refer the link below to register our email addresses(info@borderless-house.tw and tenant@borderless-house.tw) on your contact lists.
    Please refer the link below to register our email addresses on your contact lists.
Two ways to contact us!
If your specific requirements (area, budget, moving time, etc.) are fixed, please send us an inquiry form for a further consultation.
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