If you have any problem, in Borderless House, please come here.
Special Programs only for Tenants
You can stay at one of BORDERLESS HOUSES in overseas for free through 'HOUSE EXCHANGE' program. Teaching & Learning languages each other through 'LANGUAGE EXCHNAGE' program, and more! We had over 100 people came to our seasonal event. It's a great opportunity to meet people from other BORDERLESS HOUSES!
- How to renew the contract? How much does it cost for renewing the contract?We will notify you when the expired date of your contract is approaching. If you would like to renew the contract, please let us know. There is a 10,000 yen contract renewal fee will be charged.
- When I want to move out until when and how do I have to notify my move-out? Is there a penalty fee for canceling the contract?Please send us an official MOVE-OUT notice from Moving-out request form our website. Your move-out request will be confirmed after we receive your official move-out request form.
Please note, if we receive your official move-out request form less than 30 days, at least 30-day rent and utilities will be charged from the day you send us an official move-out request form, but you can still move out on your expected day.
Please see the following information of notice day and calculation of the payment
- If we receive your move-out request form at least 30 days before your move-out day → There's no additional fees will be charged.
- If we receive your move-out request form less than 30 days before your move-out day → At least 30-day rent and utilities will be charged from the day you send us an official move-out request form.
- If we receive your move-out request form more than 60 days before your move-out day → We will give you 10,000 JPY in cash on your move-out day as a reward for advance notice.
*Restoration Fee 5,000 yen～10,000 yen will be deducted from the deposit, depends on the duration of your stay.
- What should I do if I want to move to a different Borderless House, or to another room in my current house?BORDERLESS HOUSE JAPANYou can apply to any room as long as it is currently available or becomes available soon.
To relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The key money for moving to a different house is 15,000 yen, and 5,000 yen when moving to another room in the same house.
Please note, according to our system, in case of a currently available room the rent for the room starts from 1 week after the day the reservation was made. In case of a room becoming available soon, the rent starts from 1 week after the day the room becomes available. This is the case even if the actual move-in day is on a later date. The rent doubles only on the day of relocation for both the house you move out from and from the house you move into.
1.When reserving a room that is currently available
If you reserve the room on June 1st, the rent will start from June 8th (1 week after June 1st), even if your move-in is on a later date.
2.When reserving a room that is scheduled to become available soon
If you make a reservation on June 1st for a room becoming available from July 20th, the rent will start from July 27th (1 week after July 20th), even if your move-in is on a later date.BORDERLESS HOUSE KOREATo relocate to a new house or room, please let us know your situation, then our staff will help with your relocation. . The management fee for moving to a different house is 100,000won and 50,000won when moving to another room in the same house.BORDERLESS HOUSE TAIWANTo relocate to a new house or room, please apply from the house’s website. Under “Vacancy Information”, there is a “Reservation” button on the right side of each room’s column, which will lead you to the link of the reservation form. The management fee for moving to a different house is 1,500 NTD, and 1,000 NTD when moving to another room in the same house.
- I haven't received any reply after I send email few days ago. What should I do?If you use hotmail or livemail, there are some cases that you cannot receive emails from us because of the security settings of your email account. Even if you change your settings to give a permission to receive email from us, you might still have same issues.
Therefore, please refer the link below to register our email addresses(firstname.lastname@example.org and email@example.com) on your contact lists.