TENANT INQUIRY FORM

※Our new years holiday. 2025/12/31～2026/1/4
Please note that during the winter holiday period (December 31st, 2025 ~ January 4th, 2026), we will be unable to respond to inquiries or arrange room viewings. All inquiries received during this time will be addressed starting January 5th. We apologize for any inconvenience this may cause and appreciate your understanding.

In the following emergency situations, please call us during business hour (10:00~17:00)
e.g) - You can not unlock the door the police come to your house becasue of the noise
- the police come to your house becasue of the noise
- you are involved in a serious insident.
tel.03-5829-9161
Please send us the inquiry form after business hour

House equipment

Please check the troubleshooting guide before sending us the inquiry. e.g you cannot use hot water, smell bad from AC, or the sink is clogged

Troubleshooting

To help us give the best possible service, we'll ask you to provide a brief description of your issue. After sending us the inquiry form, we will contact you within 2 business day.

Which area are you interested in inquiring about?*Choose OneTokyoOsaka Kyoto Kobe

Name*

House Name*

E-mail Address*

To ensure you receive our emails without any issues, we strongly recommend using Gmail or Yahoo.
Users of Hotmail, Live Mail, or Outlook may experience problems such as emails being blocked or sent to the spam folder. （Click here for more information.）
If you do not receive a reply within 3 business days, please contact us via LINE or by phone.

Phone number or Skype ID*

Available time*

Business hours MON-SAT/Holidays 11:00~17:00

equipment*

Product number*

Date and time of occurrence*

Photo or Video*

※As for the Internet problem, please attach photos of the router and router's cable as well.

Please describe the details of the situation below.*

Submit